Contact & Resume
Brandy Estrada | Claremont, California 91711 (626) 602-5261 brandy.estrada@laverne.edu |
SUMMARYA motivated professional with a diverse background in customer service, dispatch, social media and communications. With over two years of experience in customer service within the chemical distribution industry, I excel at providing support and creating strong relationships with clients and suppliers. Passionate about creating social media content and working with TikTok and Instagram to create client visibility. Also pursuing a B.A. in Communications with a focus on Public Relations at the University of La Verne. Aim to apply my creativity, collaboration and adaptability skills in customer communication, task management and public relations strategies to contribute to an organization. EXPERIENCEMt. San Antonio College, Walnut, California — Student Support Level IIIFEBRUARY 2022 - PRESENT Manage and schedule counseling appointments, provide front-desk support and maintain student records. Communicate program information, promote events, and train new student workers on SARS and Navigate. Develop social media and marketing strategies, prepare and maintain Excel spreadsheets for scheduling, and follow up on missed appointments to improve the college and student experience. Noize, Covina, California — Social Media Content CreatorJANUARY 2022 - JANUARY 2023Managed and scheduled Instagram content to enhance brand awareness while designing flyers, posts and reels using Canva and Studio. Coordinated content strategies in meetings and captured on-site photos and videos for social media and advertising. Hasa Inc., Pomona, California — C.S. Representative & DispatcherJANUARY 2019 - NOVEMBER 2021Provided administrative support to the Director of Transportation and Customer Service while managing data entry for orders, shipments and warehouse transfers in Chempax. Resolved customer issues, connected with customers to confirm delivery ETAs and maintained daily delivery routes using Descartes Software. Processed customer orders, trained new employees and coordinated driver training sessions. Ensured accurate inventory for cost-tracking purposes while assisting with dispatch operations and handling sensitive matters carefully. EDUCATIONMt. San Antonio College, Walnut, California — Associate Degree for Transfer (A.A.-T)SPRING 2019 - WINTER 2022University of La Verne, La Verne, California — B.A. Communications with a concentration in Public RelationsFall 2022 - MAY 2025 | SKILLS
AWARDSHollywood Foreign Press Association Scholarship Recipient VOLUNTEERSt. Louise De Marillac Church 2014-2016 Youth leader MEDIA EXPERIENCEThe Campus Times Spring 2023: School Newspaper The Shepherd’s Pantry Spring 2025: Senior Project |
Cover Letter
Brandy Estrada
Claremont, CA 91711
(626)602-5261
bandy.estrada@laverne.edu
April 23, 2025
University of La Verne
1950 3rd St.
La Verne, CA 91750
Dear Michael Saakyan,
I am thrilled to be applying for the Content & Social Media Intern position. I am a communications major and studying at the University of La Verne. I have experience in creative writing, content strategies, strong communication skills, and media relations. Also, I’ve gained my experience from working in customer service and dispatch for the pool industry, creating detailed content for a non-profit organization for my senior project and interning at Mt. San Antonio College .
My background includes working at Mt. San Antonio College as a student worker, managing appointments at the counseling center, providing front desk support, and helping with social media content ideas. This semester, I had the opportunity to intern for another department and create content, plan events, and write detailed informational flyers for the department. My journey with content creation began with Noize Entertainment, which has helped shape my ability to engage and raise brand awareness. My time as a customer service representative and dispatcher at HASA Inc. has allowed me to quickly adapt to new environments, problem-solving skills, and the ability to build strong connections with clients.
I look forward to expanding my knowledge in the communications field and applying my experience to future public relations opportunities. Thank you for your time and consideration.
Sincerely,
Brandy Estrada